Shipping Policy
Delivery Options:
- We offer shipping for all orders within the specified regions/countries where FootComfort operates.
- Shipping costs and delivery times may vary depending on the destination and chosen shipping method.
Order Processing Time:
- Orders are typically processed and dispatched within [number] business days of payment confirmation.
Shipping Confirmation:
- Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, if applicable.
Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete. FootComfort is not liable for delays or non-delivery due to incorrect addresses.
International Shipping:
- For international orders, please note that additional customs duties, taxes, or import fees may apply upon delivery. These charges are the responsibility of the recipient.
Shipping Restrictions:
- Certain products may have shipping restrictions imposed by local regulations. We will notify you if any restrictions apply to your order.
Delivery Delays:
- FootComfort is not responsible for delays in delivery caused by factors beyond our control, such as customs processing, natural disasters, or transportation strikes.
Return and Exchange Policy
Eligibility:
- We accept returns and exchanges for eligible items within 7 days of delivery.
- To be eligible for a return or exchange, items must be unused, in their original condition and packaging, with all tags attached.
Return Process:
- To initiate a return or exchange, please contact our customer service team with your order details.
- Once your return or exchange request is approved, you will be provided with instructions on how to proceed.
Return Shipping:
- Return shipping costs are the responsibility of the customer, except in cases where the return is due to a faulty or incorrect item sent by FootComfort.
Refunds:
- Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges.
- Please allow 7-10 business days for the refund to be processed after the returned item is received and inspected.
Exchanges:
- Exchanges are subject to product availability. If the desired item is unavailable, a refund or store credit will be offered instead.
Non-Returnable Items:
- Custom-made prostheses and orthoses are non-returnable unless deemed faulty or defective.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as applicable.
Policy Updates:
- FootComfort reserves the right to update or modify our shipping and return policy at any time without prior notice.
- The current version of the policy will be applicable to all orders.
- By making a purchase with FootComfort, you agree to adhere to our shipping and return policy. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.